VISS Beauty believes knowledge is power, that's why here you can find helpful answers to everything VISS. If you cannot find what you're looking for, we offer several convenient ways to get in contact with us.

Our Support Center hours are Sunday - Thursday: 1PM - 5AM PST

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US/Canada: 1 888 885 1810
Intl.: +1 415 800 4604 or 1 480 409 4021
UK: 0 808 189 1408
Australia: 0 800 802140
 
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VISS Beauty's 60-Day Guarantee
VISS Beauty is committed to your satisfaction and all VISS products come with a 60-day, no-questions-asked, Money Back Guarantee. Give VISS a try and if you determine that a product is not for you, simply return it to the location where you purchased it for a full refund or call Customer Service at +1-415-800-4604 or Toll-free 1-888-885-1810

VISS Beauty's 1-Year Warranty
VISS Beauty is committed to quality. Each VISS product is rigorously tested for safety, quality and performance. Our limited, 1-year warranty covers defects in materials and workmanship of your VISS.

What is covered by the limited warranty?
This 1-year limited warranty covers defects in materials and workmanship in your VISS if you purchased it from an authorized reseller or directly from the manufacturer (VISS Beauty). Your 1-year limited warranty is valid for you alone, the original purchaser and cannot be transferred.

What is not covered by this limited warranty?
This limited warranty does not cover damage, defects, or failure caused by abuse or misuse; improper Service; impact or insertion of foreign objects; vandalism; improper storage; improper or incorrectly performed maintenance or repair; application of harmful chemicals; Acts of God, fire, or water; abrasives; negligence; failure to follow manufacturer's instructions; loss of the VISS product; normal wear and tear; alteration; overuse; professional use; or commercial use.

How long does this limited warranty last?
The limited warranty begins on the date of purchase and expires one year later. The warranty period is not tolled or extended for any period during which the VISS (or any parts thereof) is in repair or if your VISS product is replaced by VISS Beauty during the warranty period.

What will VISS Beauty do if my VISS product is defective?
If you discover a covered defect in your VISS product before the one-year warranty period expires, contact our Customer Service Department at +1-415-800-4604 or Toll-free 1-888-885-1810 for assistance. Arrangements will be made so that you can safely return your VISS. If indeed defective, we will repair or replace your VISS product. Customer Service will contact you and keep you updated on the progress of repairs and return shipments.

If we find that the defect in your VISS product is not covered under this limited warranty, we will notify you with service alternatives that are available to you on a fee basis.

If we find that your VISS product is not defective, we will notify you and return your VISS product to you.

All Limited Warranty services must be authorized and performed by VISS Beauty or a service provider authorized by VISS Beauty.

Warranty Limitations and Disclaimers

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

VISS Beauty’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN THE VISS, AND YOUR REMEDIES FOR THE BREACH OF THIS LIMITED WARRANTY IS LIMITED SOLELY TO THE REPAIR AND REPLACEMENT OF YOUR VISS AS SET FORTH IN THIS WARRANTY STATEMENT.

THE EXPRESS LIMITED WARRANTY SET FORTH ABOVE IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VISS BEAUTY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IF APPLICABLE LAW DOES NOT PERMIT THE DISCLAIMER OF IMPLIED WARRANTIES, THEN THE DURATION OF SUCH IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY LIMITED TO THE DURATION OF THE EXPRESS LIMITED WARRANTY SET FORTH ABOVE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VISS BEAUTY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR INDIRECT DAMAGES BASED UPON BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT PRODUCT LIABILITY, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF VISS Beauty IS ADVISED OR AWARE THAT SUCH DAMAGES MIGHT ARISE. SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF USE OF THE VISS SYSTEM, COST OF ANY SUBSTITUTE EQUIPMENT, THE CLAIMS OF THIRD PARTIES, OR DAMAGE TO PROPERTY. THIS LIMITATION DOES NOT APPLY TO CLAIMS FOR PERSONAL INJURY CAUSED BY A DEFECT IN THE VISS. SOME STATES DO NOT ALLOW LIMITS ON WARRANTIES, OR ON REMEDIES FOR BREACH IN CERTAIN TRANSACTIONS. IN SUCH STATES, THE LIMITS IN THIS PARAGRAPH AND THE DISCLAIMER OR EXCEPTIONS FROM WARRANTY MAY NOT APPLY.

THESE WARRANTY TERMS, CONDITIONS AND LIMITATIONS ALLOCATE THE RISKS OF PRODUCT FAILURE BETWEEN VISS BEAUTY AND YOU, THE PURCHASER OF THE VISS SYSTEM. THIS ALLOCATION IS RECOGNIZED BY BOTH PARTIES AND IS REFLECTED IN THE PRICE OF THE VISS. BY USING THE VISS YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, CONDITIONS AND LIMITATIONS, UNDERSTAND THEM, AND ARE BOUND BY THEM.

Product Changes
VISS Beauty reserves the right to make changes and improvements to its products without incurring any obligation to incorporate such improvements in products previously sold. Time for Filing Claims

Any claim for breach of this limited warranty must be commenced by within twelve (12) months following the original purchase of the VISS product.

No Other Warranties
Unless modified in a writing signed by both parties, these warranty terms, conditions and limitations are understood to be the complete and exclusive agreement between the parties, superseding all prior agreements and representations, oral or written, and all other communications between the parties relating to the subject matter of these warranty terms. No employee of VISS Beauty or any other party (including without limitation distributors, dealers, and retailers) is authorized to make any warranty in addition to those made herein.

Miscellaneous Terms
As used in this contract, "we" and "us" refers to VISS Beauty. "You" refers to the original purchaser of the VISS product. A waiver of strict compliance with any term herein shall not be deemed a continuing waiver or waive any other terms or conditions. We shall be excused from performance to the extent of any delay or inability to perform arising due to weather events, disasters, acts of terror, governmental action or regulation, labor or materials shortages or disputes, or other circumstances not under our control. If any term herein is illegal, invalid, or unenforceable, then such term shall be ignored, but the remaining terms and conditions shall remain in effect.

 
1. How do I cancel my order or return a product for a refund?
2. What payment methods do you accept?
3. How long does shipping take?
4. Do you ship internationally?
5. When will I receive order/shipping confirmation?
6. How do I register my product?
7. Where can I download product manuals?

 

1. How do I cancel my order or return a product for a refund?
VISS Beauty is committed to your satisfaction and all VISS products come with a 60-day, no-questions-asked, Money Back Guarantee. Give VISS a try and if you determine that a product is not for you, simply return it to the location where you purchased it for a full refund or call Customer Service +1-415-800-4604 or Toll-free 1-888-885-1810
 
2. What payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover branded cards. For your convenience we have also partnered MoneyBookers to offer you a wide array of payment options like your bank account and other local payment systems. If you would like to make arrangements for a bank wire transfer, please contact us.
 
3. How long does shipping take?
Most orders are delivered within 2-7 business days (see delivery schedule below) from fulfillment, which takes 1 business day. VISS securely ships all orders "Signature Required." To ensure the prompt receipt of your order, please make sure someone is available to provide a signature upon delivery. Online tracking is also available for most orders.

Americas: 4-7 business days
Europe: 4-7 business days
Africa, Middle East, and India: 7-10 business days
Asia Pacific: 4-7 business days
 
4. Do you ship internationally?

Yes – at VISS Beauty our goal is to serve our customers wherever they may reside in the world. The shipping options for your country will be presented to you during the checkout process. Please see “How long does shipping take?” above for a delivery time.
 
5. When will I receive order/shipping confirmation?
An order confirmation e-mail containing your order details will be sent instantly upon payment approval. A shipping confirmation e-mail containing your tracking information will be sent within 24 hours of when your order is shipped.
 
6. How do I register my product?
In order to enjoy the full benefits of your new VISS product it is important to register it online. Registration is quick and easy and will instantly verify the authenticity of your VISS product – this is important, as only Genuine VISS products are eligible for service and support.
 
7. Where can I download product manuals?
VISS product manuals include very important safety information and instructions for proper operation of VISS products. Before using a VISS product you should read its entire manual very carefully. Most manuals are available in Adobe PDF format via our Downloads section.

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